Privacy policy

Privacy Policy

Last updated: October 2025

Welcome to Nubi & Pals (“we,” “our,” or “us”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase on nubipals.com.

1. Information We Collect

We collect the following types of information:

  • Personal Information:
    When you make a purchase, we collect your name, shipping address, billing address, email, and payment details.

  • Order Information:
    We keep details about your orders to help with delivery, returns, and customer support.

  • Device Information:
    Automatically collected data, such as your IP address, browser type, and how you interact with our website (to improve user experience and site security).

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders.

  • Communicate with you regarding your purchase or support request.

  • Send you updates, promotions, or newsletters (only if you opt in).

  • Prevent fraud and maintain website security.

  • Improve our products and services.

3. Sharing Your Information

We only share your information with trusted partners who help us operate our business, such as:

  • Payment processors (Shopify, PayPal, etc.)

  • Shipping carriers (e.g., USPS, DHL, FedEx)

  • Analytics and marketing tools (e.g., Google Analytics, Meta Ads)

We never sell or rent your personal data to third parties.

4. Cookies

We use cookies to:

  • Remember your preferences and cart items.

  • Analyze website traffic and improve performance.
    You can disable cookies in your browser, but some site features may not work properly.

5. Data Retention

We retain your order and account information for our records unless you ask us to delete it.
You may contact us anytime at support@nubipals.com to request data deletion or modification.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent for marketing emails.

  • Request a copy of your data.

To exercise these rights, contact support@nubipals.com — we’ll respond within 7 business days.

7. Security

We use SSL encryption and secure payment processing to protect your personal information.
While no online service is 100% secure, we take every reasonable step to safeguard your data.

8. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the new “Last updated” date.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

📩 Email: support@nubipals.com
🌐 Website: nubipals.com