Refund policy

Shipping Policy

We proudly ship worldwide 🌎

  • Processing Time: Orders are shipped within 2 business days after payment confirmation.

  • Delivery Time:

    • United States: 5–8 business days

    • International: 5–12 business days (depending on location)

  • Tracking: You’ll receive a tracking number via email once your order ships.

  • Customs Fees: Buyers are responsible for any customs or import fees that may apply in their country.

If your package is lost or damaged in transit, please contact support@nubipals.com, and we’ll assist you right away.

Return & Refund Policy

We want you to love every item from Nubi & Pals.
If you’re not completely satisfied, we’re here to help.

  • Return Period: You can request a return within 30 days of receiving your order.

  • Condition: Items must be brand new and unused, with all original packaging and accessories.

  • Refund Method: Refunds will be issued to your original payment method once we receive and inspect the return.

  • Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

  • Damaged or Wrong Items: If you received a faulty or incorrect item, please contact us at support@nubipals.com within 7 days of delivery — we’ll make it right immediately.

We aim to process refunds within 3–5 business days after receiving your return.